- Excellent career opportunity
- Great and safe working environment
- TSS 482 visa may be available to outstanding candidate
The Company
Ourcompany is an international success story specializing in mobile "on site" service and replacement of hydraulic and industrial hoses. Our client is expanding again due to continued positive growth and a philosophy based on service excellence and a proactive and planned business approach. They are seeking the appointment of a Mobile Sales & Service Technician for the Service and Supply Centre.
Customer Service & Sales
- Supporting the daily operation of the Hose Service Centre
- Assisting customers in-person at the counter or over the phone to ensure their needs are met
- Generating sales by upselling additional servicing, products, or revenue streams to customers
- Maintaining the work area to the highest standards, ensuring all equipment is serviced, calibrated, and in good working order
- Maintaining the work area to ensure it is clean, tidy, and well-stocked
- Completing all logs regularly to ensure they are up to date
- Communicating effectively with customers and stakeholders to provide comprehensive information on Pirtek services and capabilities
- Maintaining thorough customer records, including orders, quotes, and relevant dates
- Providing input to the Centre Manager to assist with the setting of sales objectives and targets for designated territories
- Assisting with data entry and inventory control duties as required
- Picking up and delivering goods as require
Technical
- Assembling, supplying, and installing material transfer hoses and tubes per customer requests, utilising the most suitable equipment, products, and methods for efficient and high-quality work that meets customer expectations
- Seeking advice and support from your manager in order to clarify any questions you may have
- Utilising MOBILE for creating and updating all work orders to maximise efficiency and accuracy.
QUALIFICATIONS, SKILLS AND EXPERIENCE
Essentials
- Previous experience in fitting, mechanical, hydraulics or relevant area
- Hold a current manual Driver’s Licence and willing to obtain a Light or Medium rigid licence
- Experience in operating plant machinery and using tools and measuring devices
- Excellent literacy and numeracy skills
- Strong verbal and written communication skills with a commitment to providing excellent customer service
- Ability to anticipate problems and proactively find solutions
- Excellent time management skills with the ability to plan and prioritise
- Reliable and punctual
- Have a strong work ethic and pride in the quality of your work
- Neat and tidy presentation
- Ability to display confidence in representing Pirtek
- A willingness to learn and undertake training as required
- Must have the right to work in Australia
Desirables
- Previous experience or knowledge of the hydraulic hose industry
- Previous experience or knowledge of the products used within this position
- A trade certificate, preferably a Certificate III in Engineering – Mechanical Trade (or related qualification)
SPECIAL REQUIREMENTS
Availability and willingness to engage in the on-call schedule on a rotating basis, the frequency of which will be contingent on the rostered employee count and may vary periodically. While on-call, the Centre Technician is expected to remain accessible to answer phone calls and respond to after-hours callouts from the conclusion of their workday until the commencement of the next business day throughout the entire on-call period.
This is an excellent opportunity in this solid international organization that keeps getting stronger. An excellent remuneration package including a fully maintained service vehicle will be negotiated to the right candidates.
